{"id":3,"date":"2025-11-21T10:45:29","date_gmt":"2025-11-21T10:45:29","guid":{"rendered":"http:\/\/bluedeskcrm.nl\/?page_id=3"},"modified":"2026-06-02T13:17:31","modified_gmt":"2026-06-02T13:17:31","slug":"privacybeleid","status":"publish","type":"page","link":"https:\/\/www.bluecore.nl\/en\/privacybeleid\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b16d986 e-flex e-con-boxed e-con e-parent\" data-id=\"b16d986\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3391b28 e-con-full e-flex e-con e-child\" data-id=\"3391b28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0eb5ed elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a0eb5ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy and Cookie Policy<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd005fc e-con-full e-flex e-con e-child\" data-id=\"dd005fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6510423 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6510423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-block-key=\"84map\"><strong>Introduction<\/strong><\/h2><p data-block-key=\"105uv\">You are currently reading the privacy statement of Bluecore. Bluecore is a supplier of CRM systems. It focuses on Customer Relationship Management (CRM) and relationship management. Many phrases emphasize how important customer-centric business is. No customers, no future. It's harsh but true. Experience also teaches us that the more you know about your customers, the better you can apply relationship management. Good customer relationship management contributes to the continuity of an organization. To achieve this, a CRM solution must meet many requirements such as campaign management, clear customer segmentation, an integrated customer view, and more. Because customer relationship management also means that the necessary data about you must be stored to provide good service, we are happy to explain which data this is and why we do this.<\/p><h2 data-block-key=\"fh5g9\"><strong>Contact Information<\/strong><\/h2><p data-block-key=\"1d5ib\">If you have any questions, comments, or complaints regarding this Privacy Policy or the processing of your personal data by us, please do not hesitate to contact us by mail addressed to Bluecore, attn: Privacy Officer Bluecore, Meerpaal 14G, 4904 SK, Oosterhout-NB or via <a href=\"mailto:info@bluecore.nl\">info@bluecore.nl<\/a><\/p><p data-block-key=\"2jp3o\">Bluecore processes your personal data because you use our services and\/or because you provide it to us yourself. Below you will find an overview of the personal data we process:<\/p><ul><li data-block-key=\"bls0b\">Flood data<\/li><li data-block-key=\"34bcr\">Phone number<\/li><li data-block-key=\"1jvkv\">Email address<\/li><li data-block-key=\"fu42b\">IP address<\/li><li data-block-key=\"4mkf\">Specific data that you provide to us yourself<\/li><\/ul><h2><strong>Special and\/or sensitive personal data that we process<\/strong><\/h2><p data-block-key=\"7gmah\">Our website and\/or service does not intend to collect data about website visitors younger than 16 years of age, unless they have permission from a parent or guardian. However, we cannot verify if a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities to prevent data about children from being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at <a href=\"mailto:info@bluecore.nl\">info@bluecore.nl<\/a>, and we will delete this information.<\/p><h2 data-block-key=\"7rkhv\"><strong>For what purpose and on what legal basis do we process personal data?<\/strong><\/h2><p data-block-key=\"f5e1f\">Bluecore processes your personal data for the following purposes:<\/p><ul><li data-block-key=\"ae1tg\">Sending our newsletter (the Bluenote)<\/li><li data-block-key=\"ckepl\">We can call or email you if this is necessary to provide our services.<\/li><li data-block-key=\"4npc2\">I will inform you about (changes to) our services and products<\/li><li data-block-key=\"7ibel\">To be able to invite you to our events<\/li><li data-block-key=\"33u0m\">Bluecore analyzes your website behavior to improve the solution or site, analyze trends, and manage the solution or site.<\/li><\/ul><p data-block-key=\"9s4nr\"><b>contact form and questionnaire<\/b><br \/>Through our website, we offer the ability to fill out a contact form and ask questions via a question form. You will be asked to provide various details so that we can process and\/or answer your questions. You choose which details you provide. The data you send us will be stored for as long as necessary for its complete answering and processing.<\/p><p data-block-key=\"729jv\"><b>newsletter (the Bluenote)<\/b><br \/>We offer a newsletter through which we share information with interested parties regarding CRM-related matters, including relevant laws and regulations, advice, market developments, market research, and related products and\/or services from Bluecore and third parties. You can sign up for this via the website. Your email address will be automatically added to the subscriber list. Furthermore, each newsletter contains a link with which you can unsubscribe.<\/p><p data-block-key=\"ee5s0\"><b>other contact<\/b><br \/>In addition to the information on our website, we can also inform you about our products and services via:<\/p><ul><li data-block-key=\"6gaoh\">post;<\/li><li data-block-key=\"drtro\">email;<\/li><li data-block-key=\"3j7pn\">social media;<\/li><li data-block-key=\"93fcg\">phone.<\/li><\/ul><h2 data-block-key=\"7hfkp\"><strong>How long we keep personal data<\/strong><\/h2><p data-block-key=\"boaes\">Bluecore does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data:<\/p><ul><li data-block-key=\"cmq6c\">Personal data of contact person for leads\/prospects: Data will be kept as long as there is contact between Bluecore and the lead\/prospect. After contact is broken, this data will be kept for up to 2 months for administrative purposes.<\/li><li data-block-key=\"dsh7h\">Customers, long contract term, then a maximum of 24 months<\/li><li data-block-key=\"fm533\">Website visitors, maximum 3 months<\/li><li data-block-key=\"2jme4\">Newsletter, until the moment of unsubscribing<\/li><li data-block-key=\"at0ns\">Contact form details, for processing of inquiry or issue<\/li><\/ul><p data-block-key=\"enm7j\">The data will then be erased when it is no longer needed for the purposes for which your data was collected, unless there is a legal obligation requiring longer retention (such as the seven-year fiscal retention period for payment data).<\/p><h2 data-block-key=\"6vvf4\"><strong>How we secure personal data<\/strong><\/h2><p data-block-key=\"p1tj\">Bluecore takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not adequately protected or there are indications of misuse, please contact our data protection officer at <a href=\"mailto:info@bluecore.nl\">info@bluecore.nl<\/a>.<\/p><h2 data-block-key=\"e2t01\"><strong>Cookies, or similar technologies, that we use<\/strong><\/h2><p data-block-key=\"f3g7g\">Bluecore uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit our website. Bluecore uses cookies with a purely technical functionality. These ensure that the website functions properly and that, for example, your preferred settings are remembered. In addition, we place cookies that track your browsing behavior so that we can offer personalized content. On your first visit to our website, we already informed you about these cookies and asked for permission to place them. You can opt out of cookies by adjusting your internet browser settings to not store cookies.<\/p><h2 data-block-key=\"7j3b2\"><strong>Google Analytics<\/strong><\/h2><p data-block-key=\"2rip1\">We use Google Analytics (GA4) to track how visitors use our website. We have entered into a data processing agreement with Google that outlines how our data is handled.\u00a0<\/p><p data-block-key=\"bfe8d\">Google Analytics tracks the traffic to our website. This tool is used to analyze website performance and the effects of marketing activities. GA4 registers, among other things:<\/p><ul><li data-block-key=\"7g19l\">From what location are you visiting the website?<\/li><li data-block-key=\"1dnp\">What source are you on this website from?<\/li><li data-block-key=\"8bukt\">How long will you stay on this website?<\/li><li data-block-key=\"884s6\">Which pages are you looking at?<\/li><li data-block-key=\"cvufd\">What is the level of engagement with the visited pages?<\/li><li data-block-key=\"9t77j\">What kind of device \/ operating system \/ browser are you using?<\/li><li data-block-key=\"ebeob\">What forms do you fill out?<\/li><\/ul><p data-block-key=\"5t3ru\">GA4 uses IP addresses to associate a continent, country, region, and city name with a user. IP addresses and user personal data are never stored. The data collected is stored for a maximum of 14 months and is processed on servers located within the continent where the organization is based. Within the collected data, it is possible (upon request) to delete the data of a specific user. If you want to prevent data from a website visit from being collected, you can\u00a0<a href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\">Google Chrome opt-out browser add-on<\/a>\u00a0install.<\/p><p data-block-key=\"9e75a\">The collection and processing of data is anonymized, and data are not collected or processed by third parties. Google may provide information to third parties if Google is legally obligated to do so, or to the extent that third parties process the information on Google's behalf. We have entered into a data processing agreement with Google and have prohibited Google from using the analytics information obtained for other Google services.<\/p><ul><li data-block-key=\"1lfh3\"><a href=\"https:\/\/policies.google.com\/privacy?hl=en\">Privacy Policy<\/a><\/li><li data-block-key=\"cohig\"><a href=\"https:\/\/cloud.google.com\/terms\/data-processing-addendum\/\">Data Privacy Addendum (DPA)<\/a><\/li><\/ul><h2 data-block-key=\"c7ku4\"><strong>Google Tag Manager<\/strong><\/h2><p data-block-key=\"6bsrs\">This website uses Google Tag Manager. This allows us to manage various (tracking) codes (tags) on the website. Tag Manager itself does not collect personal data and only ensures that certain tags are activated or not.\u00a0\u00a0<\/p><p data-block-key=\"825ma\">The data stored by Google is hosted in the US.<\/p><ul><li data-block-key=\"3n0f1\"><a href=\"https:\/\/policies.google.com\/privacy?hl=en\">Privacy Policy<\/a><\/li><\/ul><h2 data-block-key=\"27ud3\"><strong>Google Optimize<\/strong><\/h2><p data-block-key=\"1cnp4\">We regularly test our website to see which page variant a visitor best achieves their goal on. We do this using Google Optimize. With this, we test two or more different variants of the same page. Google Optimize keeps track of which page variant you have seen and what you click through to on that page.\u00a0<\/p><p data-block-key=\"11njo\">The data stored by Google is hosted in the US.<\/p><ul><li data-block-key=\"c9g0r\"><a href=\"https:\/\/policies.google.com\/privacy?hl=en\">Privacy Policy<\/a><\/li><\/ul><h2 data-block-key=\"t3an\"><strong>Microsoft Clarity<\/strong><\/h2><p data-block-key=\"c1ics\">We use Microsoft Clarity to measure the user experience\/usability of our website. Microsoft Clarity collects anonymous usage information from our website, including the pages you visit and generates heatmaps and recordings based on mouse movement\/clicks and scrolling. Microsoft Clarity does not collect entered form fields or personal data.<\/p><ul><li data-block-key=\"bqc8o\"><a href=\"https:\/\/privacy.microsoft.com\/nl-NL\/privacystatement\">Privacy Policy<\/a><\/li><\/ul><h2 data-block-key=\"5e60g\"><strong>Sharing personal data with third parties<\/strong><\/h2><p data-block-key=\"6piad\">Bluecore shares your personal data with carefully selected third parties when necessary to perform the agreement and\/or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a data processing agreement to ensure the same level of security and confidentiality of your data. Bluecore remains responsible for these processing activities.<\/p><h2 data-block-key=\"ajsmp\"><strong>Third-party tracking<\/strong><\/h2><p data-block-key=\"40if3\">This website uses third-party tracking codes (services) to display ads that are relevant to the pages you have visited on our website. The services on which we display these ads are from Google and LinkedIn.<\/p><p data-block-key=\"cfh26\">If you have an account with one of the parties above, their privacy policy may state that they can link your visit to our website to your profile on their website. Therefore, your visit to our website may be shared with the parties below.\u00a0<b>We do not share personal data with any of these services ourselves.\u00a0<\/b><\/p><ul><li data-block-key=\"8hor\">Google Ads<a href=\"https:\/\/www.google.com\/policies\/privacy\/\">Privacy Policy<\/a>)<\/li><li data-block-key=\"64hbb\">LinkedIn Ads<a href=\"https:\/\/www.linkedin.com\/legal\/privacy-policy\">Privacy Policy<\/a>)<\/li><\/ul><h2 data-block-key=\"d4bf\"><strong>Cookies<\/strong><\/h2><p data-block-key=\"dhiq7\">In our\u00a0<a href=\"https:\/\/www.bluecore.nl\/en\/cookiebeleid\/\">Cookie Statement<\/a>\u00a0you will find an overview of all cookies running on this website.<\/p><h2 data-block-key=\"7mfsd\"><strong>View, modify, or delete data<\/strong><\/h2><p data-block-key=\"ef2h4\">You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or object to Bluecore processing your personal data. Furthermore, you have the right to data portability. This means you can request us to send the personal data we have about you in a computer file to you or another organization designated by you.\u00a0<\/p><p data-block-key=\"b22ju\">You can send a request for access, correction, deletion, data portability of your personal data, or a request to withdraw your consent or object to the processing of your personal data to <a href=\"mailto:info@bluecore.nl\">info@bluecore.nl<\/a><\/p><p data-block-key=\"c38rn\">To ensure that the request for access was made by you, we ask that you send a copy of your identification with the request. On this copy, please black out your photo, the MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), passport number, and national identification number (BSN). This is for your privacy protection. We will respond to your request as soon as possible, but within four weeks.<\/p><h2 data-block-key=\"ctu4\"><strong>Changes to this privacy statement<\/strong><\/h2><p data-block-key=\"2kb8h\">We reserve the right to make changes to this privacy statement. It is recommended to consult this privacy statement regularly so that you are aware of these changes. Bluecore also wishes to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Art. 13(2)(d) GDPR). This can be done via <a href=\"https:\/\/autoriteitpersoonsgegevens.nl\/een-tip-of-klacht-indienen-bij-de-ap\">this link to the Dutch Data Protection Authority<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy- en cookiebeleid Inleidend deel Op dit moment lees je de privacy statement van Bluecore. Bluecore is een leverancier op het gebied van CRM-systemen. Het richt zich op Customer Relationships Management (CRM), klantrelatiebeheer en relatiemanagement. Veel bewoordingen die benadrukken hoe belangrijk klantgericht ondernemen is. Zonder klanten geen toekomst. Het is hard maar waar. Ervaring leert [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bluecore | Privacybeleid<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bluecore.nl\/en\/privacybeleid\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bluecore | Privacybeleid\" \/>\n<meta property=\"og:description\" content=\"Privacy- en cookiebeleid Inleidend deel Op dit moment lees je de privacy statement van Bluecore. Bluecore is een leverancier op het gebied van CRM-systemen. Het richt zich op Customer Relationships Management (CRM), klantrelatiebeheer en relatiemanagement. Veel bewoordingen die benadrukken hoe belangrijk klantgericht ondernemen is. Zonder klanten geen toekomst. Het is hard maar waar. 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