Hoe verloopt de Bluescan?

Een consultant bezoekt jouw organisatie voor een dag(deel) en onderzoekt samen met key‑users de huidige situatie, uitdagingen en ambities. Dezelfde dag ontvang je een roadmap en na twee weken een projectplan.

Welke inzet wordt van onze medewerkers verwacht?

We werken nauw samen: gebruikers worden betrokken bij sessies, testen functionaliteiten en geven feedback. Zo ontstaat een oplossing die bij jullie cultuur past.

Kunnen we tussentijds van richting veranderen?

Ja. Door in sprints te werken kun je na iedere fase bijsturen. We stemmen continue af, zodat de oplossing blijft passen bij veranderende inzichten en marktontwikkelingen.

Wat gebeurt er na livegang?

Na oplevering neemt onze supportafdeling het over. Je krijgt een dedicated contactpersoon die je processen kent en direct kan helpen. Bovendien kijken we regelmatig samen naar optimalisaties en nieuwe integraties.

Reading time: 3 minutes

Implementing Aurea CRM: Our Step-by-Step Approach

Bluecore
March 4, 2026
submarine

A successful CRM implementation is not just about technology – it's a change process that connects people, processes, and systems. For this reason, Bluedesk uses a fixed approach for every Aurea implementation. With the Blueprint for Growth We provide a solid foundation and create a tailor-made route.

Why a thorough start?

Before you start a CRM implementation, you want to know exactly where you stand and where you want to go. In our Bluescan sessions, we inventory bottlenecks, determine goals, and establish parameters. This way, you prevent projects from running over budget and can make targeted choices. Afterwards, you will receive a roadmap and a project plan that will be further developed by your team and our consultants.

The Five Steps of the Blueprint for Growth

Strategic sessions & goal setting Together, we will determine what the organization wants to achieve and how CRM can contribute to customer centricity and chain optimization. We will analyze bottlenecks and choose the most effective direction for solutions.
Quick setup of a solid foundation With our proven blueprint, we realize a minimum viable product (MVP) in a short period of time. We collaborate intensively on-site, involve users, and test frequently.
Configuration of specific processes - Now that the foundation is in place, we'll customize the system. We'll configure processes for sales, service, and integration with ERP, ensuring everything connects seamlessly.
User adoption – In weekly sprints, we deliver new functionalities and train users. This creates buy-in, allows employees to provide feedback, and makes them co-owners of the system.
Management, support, and optimization – After delivery, Bluedesk remains your sparring partner. You get a dedicated support professional who knows your organization inside out and is ready for questions and optimizations.

Our Promise

Bluedesk has over twenty years of experience with CRM implementations. The experience translates into faster trajectories, fewer surprises, and high user adoption. We form long-term partnerships and continue to think about further development. With clear roadmaps and intensive guidance, we challenge you to critically examine processes so that the CRM solution truly adds value.

Practical example: Social Work Netherlands

Social Work Netherlands represents over 500 social work organizations. They had an outdated interface and too many ad hoc systems. Thanks to the new CRM solution, the interface was improved, employees could work more efficiently, and the project stayed within time and budget. The new system functions as a central hub for member management, service requests, and marketing, and forms the basis for further digital growth.

How does the Bluescan work?

A consultant visits your organization for a day (or half-day) and investigates the current situation, challenges, and ambitions together with key users. On the same day, you receive a roadmap, and after two weeks, a project plan.

What commitment is expected from our employees?

We work closely together: users are involved in sessions, test functionalities, and provide feedback. This creates a solution that fits your culture.

Can we change direction mid-way?

Yes. By working in sprints, you can make adjustments after each phase. We continuously align, ensuring the solution remains a good fit for changing insights and market developments.

What happens after going live?

After delivery, our support department takes over. You will get a dedicated contact person who knows your processes and can help you directly. Furthermore, we regularly review optimizations and new integrations together.

Would you like to discover how our approach can help your organization move forward? Contact us for a no-obligation introductory meeting.

Share this article:

Maybe you'll find this interesting too

Watch the Keynote Again: Why 70% of CRM Projects Go Wrong Before Implementation Even Begins

Reading time: 2 minutesOur online keynote on CRM implementations attracted a lot of viewers. And for good reason. Because the question of how to make a CRM project a success is a concern for many organizations. Perhaps you were there. Perhaps it was on your schedule, but something came up. No problem: you can now watch the keynote back.

Bluecore Summer Outing: Enjoying Le Petit De Heer Kocken in Vught

Reading time: 2 minutesEvery year, Bluecore organizes a summer outing with the entire team just before the holidays. This year, due to the extreme heat, we opted for a relaxed, cool day. We spent our Bluecore summer outing at Le Petit De Heer Kocken in Vught.

What is the best CRM for wholesale?

Reading time: 3 minutesThe wholesale sector is growing again, but the market is by no means relaxed. Margins are under pressure, customers expect more digital service, and price increases remain a theme. Precisely then, you need control over customer data, commercial opportunities, and processes. Which CRM solution helps wholesalers to practically organize that overview?